Aparcamiento gratuito en las instalaciones
Este es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Fantástico proceso de llegada
El 95 % de los últimos huéspedes de este alojamiento han valorado con 5 estrellas el proceso de llegada.
This charming mini crib can accommodate 4, thrill 2 and definitely spoil 1.
With its gigantic bed, central location, great surroundings and refreshing vibe, it will give you a truly captivating Vienna experience.
Bikes also available!
Estacionamiento gratuito en las instalaciones
Secador de pelo
Reglas de la casa
No se admiten mascotas
Prohibido fumar y organizar fiestas o eventos
La hora de llegada es de 13:00 a 00:00 y la salida debe efectuarse antes de las 11:00
Helena is an amazing host. She went above and beyond meeting us and making our stay in Vienna thoroughly enjoyable. Very friendly and communication was outstanding. She gave us a custom map of the city with her favorite restaurants and sights detailed with a path outlined to get …
Helena's place was stunning. So uniquely decorated with tons of charm! It's exactly as advertised in the photos which was great. She was super responsive and easy to communicate with. She was an awesome host and made us feel very welcome upon arrival and even made some great …
Helena's apartment is a great place to stay for couples or individuals in Vienna, especially if you have a car. Helena was a fantastic host, even calling in an emergency plumber the same night we told her there was something wrong with the shower (which was fixed the same day). D…
If you want an awesome stay in Vienna, Helena's stylish home is the place to be! Helena and Pero are wonderful hosts, providing excellent hospitality for our first visit to Vienna. The location was nearby to the subway and central to seeing all the sights the city has to offer. W…
The apartment was no where close to the photos. It was a complete disappointment and will never come back here. We will request AirBnb to take this property off from the listing. It was dirty with stale smell and no hot water in the shower. We think the reviews are fake as we wer…
Respuesta de Helena:
Dear Kousick and Rita, I am so sorry you didn't enjoy your stay like all our other guests. I assure you none of our reviews are fake- it would be not only unethical but pointless. I always do everything within my possibilities to please my guests and to make their stay as comfy as possible- but if their expectations are unrealistic, it is simply beyond my power. I believe it would be fair to also mention that I responded to each of your messages within minutes and that I did offer to bring you the fan the next day I returned to the city. I was responsive and I kept the communication open for improvements. Additional cleaning is not included in this price (it is something I also pay for) and this is a service only hotels offer, as well as picking up your garbage every day that you requested of me. You never reported that there was no hot water and it was working normally today when you checked-out. What you did report was a leaking toilet which was not true. It is odd you don't find the pictures depicting the real situation, but you are literally the only guests who ever said that. Once again, I am very sorry you were not satisfied and it makes me feel terrible that our differences in expectations led to such an experience. I wish you all the best and I hope you will enjoy the rest of your trip!
agosto de 2018
Hi! I'm Helena and I like things funny and simple. Bye!
Idiomas: Deutsch, English
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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