Dear Mr. Roos,
Thank you for submitting your positive review.
Please find the following response to address the few points mentioned:
· You are right we did include a FREE delicious breakfast, because the kitchen is small, which was clearly specified in the e-mail below before you reserved. In addition due to the excellent location of our house and the many restaurants in all prices ranges walking distance, our clients do not cook except some very simple and quick things like burgers and sandwiches that can be easily done in the house .
· Our listing description is totally accurate, and you may have missed some details. There are not 6, but 7 rooms, all of them with their private bathroom, and an extra small one in the open terrace. The covered lounge area , which you mention as very pleasant, on the terrace, sits comfortably 8+ people so groups like yours can gather in together to watch the big screen TV, have a drink at the bar or enjoy the Jacuzzi while overlooking the ocean.
· Listing states: “staff 24/7” and in the email below sent to you before you booked, we again specified that you have someone available 24/7 for whatever you may need. This is a service very appreciated by all our guests and as you pointed out, our manager was very pleasant and accommodating and assisted you in any way he could.
· With 7 bedrooms/7 baths and all these superior services and amenities included, our property offers outstanding value and this house is the N.1 choice in Santo Domingo for large parties like you. Many have experienced the value of it, and many have returned.
· Kindly note that our WI-FI connection is a residential one and sometimes may become slow when everyone in a large group like yours connect at the same time.
Please find following part of the email sent to you on 03-10-15
“(My property 7 bedroom house with ocean view roof top lounge and private Jacuzzi located in the zona colonial (1 block from main church square) is available for your dates and fits your needs except for the fact that the kitchen is very small. However to compensate this, I will include FREE American Breakfast for 12 people daily and as you will read further down we can do some BBQ dinners. Kindly note that the house has 3 floors and stairs. We have a manager on duty 24/7 that has a small room in the back of the laundry room)”
We hope to have the pleasure of welcoming you back to Santo Domingo and making your next trip to the Dominican Republic a perfect one.
Vacation World LLC/Party SD Management.