When booking the apt, we told Lucia that we would have someone give her the key. It was explained to her that she should contact US with any questions/concerns (not the person who facilitated the check in). Lucia is a guest who is looking for any way she can get a discount. Our building is quite old and located in a historic neighborhood, despite the need for some renovations/cosmetic issues (not to be confused with dirtiness) our apartment is a well-lived in, clean, cared for home. Yes we do have one queen airbed in one room as the listing clearly mentions, and the other bed is a normal queen mattress. Our listing is extremely reasonably priced in a fantastic location, decorated with original artwork, a wealth of great literature, and full of good Brooklyn vibes. But perhaps Lucia was expecting a 5-star hotel?