thank you for the nice review! I am glad to read your parents had a good time!
Let me clarify for future guests, that the pillow cases fit indeed the pillows and that we always deliver the apartment with the duvets already inserted in the top sheets. Always, no exception! Also, in the little wardrobe beside the bathroom there are several shampoos.
Unfortunately, your arrival coincided with a trip abroad of my cleaning lady, a sickness of the substitute of the cleaning lady, so that the apartment has been prepared by a third assistant who has worked only a couple of times with me in the past. He left the apartment very clean, as you wrote in the email, but clearly has committed a couple of sloppy mistakes in the preparation of the bed. My apologies for that, she's already been informed.
Since we have exchanged some emails after your arrival, I would have preferred to be informed of this issue immediately after your arrival, so as to have the time to amend it, rather than through a public review, which now may result misleading for future guests. In bedroom you had at least 20 clean top sheets: had I know i would have immediately told you where to find them.
Regarding the pillows: There are two kinds of pillows in the apartment, some harder and some softer. All are comfortable and not cheap. None ever complained about them, and being the one who uses them since years, allow me to reject this specific negative note as very subjective.
As for the drip coffee-maker, we italians do not use it. In the apartment you had three moka coffe machines, that make a wonderful coffee. Thank you for the suggestion, though! I'll buy soon one drip coffee maker for the lovers of this kind of coffee!