Thanks for taking the time to leave a review of your recent stay at our apartment. We're so pleased you had a lovely stay and found the apartment to be clean, comfortable and in a great location with cafes, restaurants and a supermarket right nearby, and the beach only a 10 minute walk, with the addition of public transportation right at your doorstep.
We so wish you had contacted us during your stay. We're always available either via the airbnb website/phone app or by phone. We pride ourselves on providing the best guest experience possible, which our reviews highlight. Our phone number is provided to guests in emails and it is also displayed in the apartment, just so that guests can make contact if they have any questions or requests.
If you had contacted us during your stay, then we would have cleared up some of your concerns, such as a second set of keys, which are kept in the apartment in the bottom kitchen drawer and the free wifi, which is provided for emailing and web browsing.
All in all, it is really much more beneficial for guests to make contact during their stay so that any requests, questions or concerns can be addressed immediately.
We do hope to host you again next time you're in Melbourne.
All the best,
Frank and Vince