Our charming bungalow features a open floor plan, plenty of outdoor space, and is very cozy. Centrally located we are close to UofL, downtown, Churchill Downs, the fair & expo center, and plenty of entertainment establishments.
Estacionamiento gratuito en las instalaciones
Secador de pelo
Lugares para dormir
1 cama queen size
1 sofá cama
1 cama matrimonial, 1 sofá cama, 1 colchón inflable
Reglas de la casa
No adecuado o inseguro para niños (0-12 años)
La hora de llegada es a partir de las 15:00
Salida antes de las 11:00
Quaint house but found feces in between bed sheets and initially hospitable host became hostile. Excited to experience KY Derby for the first time, my girlfriends and I arrived at the bungalow with no issues. We were pleased with how the house looked initially. Everything appeare…
Respuesta de Mallory:
I believe this "incident" was a scam to attempt to obtain their money back. There were no animals on the property, I have witnesses of my whereabouts the entire weekend, and my dog was not on the property when the bed was initially made prior to their arrival. The only reasonable and logical explanation is that they either had an accident in the bed or dragged feces in from an alternate location. I have never had a complaint as a Host in the past, and would never wish some of the members of this group or this occurrence on anyone else.... I was called at midnight on the second night of their stay with a complaint of a foreign substance in a bed. After talking with the Derby goers they stated that the substance was feces. They specified that it was not there the first night as they slept in that bed (which is why they did not contact me) and that they were unsure how it got there. I was just as perplexed how this could occur since they have the only extra key and no one re-entered the property except them and any guests they invited in. I told them that there were clean sheets available for them to use that night and apologized for the inconvenience. Amanda called me the next morning demanding their money be returned, I replied that any refund would have to be made through Airbnb. After that phone call I have received several unfriendly, unwarranted, and threatening messages from another member of their group also demanding their money be returned. Airbnb reviewed the case and stood with their 24 hour complaint policy. IF this incident was due to my negligence as a Host, the group would have noticed the substance the first night, Friday night, when both girls slept in the bed and then filed a complaint. Once I turn over the keys to the property I have no hand in what occurs on or in that bed. There is no possible way that the stain was there when I made the bed in the morning before they checked in as the stain is fragrant and located in the middle of the bed. Without being redundant, I need to reiterate the fact that they SLEPT in that bed the first night with no complaint and stated it was not there Friday night when they called to complain Saturday night. As far as there not being enough beds they claimed there were to be 5 people total in their group I can sleep up to 10 in the house, why they decided to sleep 3 to a pull out bed is beyond my comprehension.
Mayo de 2017
This was our first time to use Airbnb and this home was exactly as described! Great location and plenty of room for our family! Mallory was a very sweet host!
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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