I'm sorry your experience did not go as it planned. I'm a little caught of guard by your review as I was not in town during your stay.I wish we could have had better communication (face to face), as most of my guests really enjoy their stay here. I am not sure who you were talking to regarding the things you have mentioned in your post as we had little communication before you decided to check out before notifying me of any issues. I would never treat anyone differently based on their "identity, race or sexuality", never been an issue before. I wish this could have been resolved before you left. I do have Strict Cancellation Policy but I was notified you were fully refunded for your time.