Thank you Erika for your review. About the floor upstairs I am very sorry, we are already fixing it, with weather condition in Bali (humidity, monsoons) the wood wear away quicker, but we do everything to protect it as much as possible. About the "bench" in upstairs bedroom, I am sorry but you mistaked the shelf of size 1 m x 15 cm with a bench and you didn't mentioned also that you were using it as a bench and actually sitting on it, I think that was the reason that it collapsed even with a simple lean afterwords which caused also damage on electricity plug. Didn't you say it was your brother who leaned on it? I am just confused little.
And at the end about our hospitality, I think we do everything to help our guests while their stay in our villas, such as arranging the free pick up for you, arranging drive to your next destination, providing you with informations by the arrival about surrounding area, where to get your groceries, how to get delivery of food, how to get to the beach, etc... When you had a problem with scooter I was communicating with you, gave you the informations what to do and made sure everything is ok and you can drive safely again. As your discription of problem was confusing, I though the whole wheel is falling off, thats why I said that we will pay for repair, I mentioned also that the scooter is older, but it goes to the service every month. I am confused also about the fact that when we were communicating about what was the problem you wrote me: "They did not speak very good English but from what I understood the inner tube popped. But he pointed to the motor, so maybe the weight of the motor caused it to pop" and in your review you write "We were merely telling her what they told us". After your message I realized that you just got flat tire and didn't get offensive, just explain, that it was weight of two of you driving on a flat tire (which caused also the outside tire to go out of the rim) and not the weight of the motor, logically if the weight of the motor would caused this it would happen all the time. I already drove the scooter after your departure and drives the same as before.
I am sorry you feel this way about your stay and sorry you didn't mentioned it while beeing here. All the best Andrea