Unfortunately what Kenny fails to mention is numerous times concerns with his stay were brought to his attention: messes (left coffee maker on while out of town for 4 days - with nothing in it - fire hazard; uncleaned dishes strewn all over downstairs; used tissues everywhere; open food containers/trash left all over the downstairs -including on the floor; the list goes on), being reminded to turn lights off, contact with him by Airbnb regarding house rules and to abide by them, leaving the front door unlocked when leaving while we were at school/work, knowing our family is up early in the morning and arriving from out of town stays between 10:30 - 11 and waking the entire house up, leaving the key in the front door upon arriving home after a late arrival ALL NIGHT LONG.
I have a 5 Star Rating as a Hostess with Airbnb. I review the Guest Book (that does include rules/etc.) and the 'lay of the land' in the house with each guest. I keep our house clean, the space is huge and private for the price that is offered. While Kenny is a nice young man, he has not lived away from home and appears to operate within a dorm mentality.
In one of our conversations regarding the house rules, I asked if he felt his parents would be comfortable with the conditions, etc. he had been leaving the place - the answer was 'No'. He was not clear how to wash dishes and put them away - I had to demonstrate.
While I do understand Kenny is upset his reservation was terminated, he exaggerates and leaves out pertinent pieces of information. He leaves out vital pieces of information in his review such as Airbnb spoke with him, as well as our conversations over the last several weeks. He was told we get up early during the week - that is also laid out in our book.
We welcome guests into our home that are able to function as a part of a community - not that require a dorm mother or RA to look behind them. This is the first reservation ever that I have had to cancel - but it is our home and I must look after the care of my home, as well as my family. If guests cannot abide by the house rules, become more of disruption, burden and cannot function as independent adults, they will be asked to leave.
I was supported by Airbnb, there were pictures to back up my concerns and Kenny was given several opportunities to stay if he could function within the house. He discussed none of his 'concerns' with either myself nor the Airbnb staff when a conference call was held this morning.
I have had several students within Kenny's age bracket stay with us through Airbnb and NEVER experienced this issue with guests. A very disappointing experience for my family as well.
I do wish Kenny the best in all of his future endeavors and hope that he will be able to learn and take this lesson as a real world growth experience.