Respuesta de Alice:
Experience in certain complex was not positive, personally I have shown very helpful to you, demonstrating primarily anticipation of the indicated check-in initially to 14 and subsequently to 12, as guests showed up at that hour, but I did not hesitate to welcome them. I have seemed possible on all of their requests for advice even offering my cell phone to make a call.
Messrs after lunch have returned home for a "siesta" at 2 pm, obviously being an apartment and not a hotel, silence is not absolute as it is an inhabited house, but there was no party going on, simplify two guys(my brother Vincenzo and I) who were taking a coffee in the kitchen. Also initially there had been complaints to the chatter in the kitchen, after which me and vincenzo went away to let them rest as regards.
About the door panel I will provide immediately to darken it, however this is not a transparent glass, but opaque, from which you perceive vaguely some shadows, however I will make sure to provide for the problem.
With regard to the repeated calls, I was on the phone in the balcony, then clearly perceive light chimes on the door it was a bit difficult. However after a few minutes I accepted their demands trying to meet them, proposing various solutions all shot down (I propose them also a full REFUND). They left at around 4pm almost without warning, leaving the room in a very rude, without the slightest of adaptation capacity.
About the infant behaviour I consider it absolutely not suitable, otherwise I would have left out of the house, despite your further advance about already planned. If you have very high demands, you should go to the hotel, such people are not able to share a place with someone els;, call me child has very offend me, perhaps the age difference has benefited about it and maybe you have not taken the basic airbnb idea: share common spaces with locals, spend less money than a hotel in support of interact with the hosts and feel a bit at home.
The claim to absolute silence at 3pm is absurd, first because it is in a town and also because it is a home and not a hotel !!
As far as the location is near the railway station (15 minutes by bus) look favorably considering the local underworld. From the center and from the Basilica di Sant'Antonio is less than 10 minuiti walk away, is it far? the next time you go to a 5-star hotel in the streets and you will meet all your "small necessity". Not suitable for sharing, absolutely a very bad experience.
I had a lot of experience, I have met many people ( I'm host from more than a year) but I have never known people so rude.
Otherwise I'm sorry for your bad experience, I assure you that was not very nice to me too.