After 20 stellar 5 star reviews for the Estate this is our first imperfect review. We are not surprised because the guests were rude, aggressively broke the automatic gate and other items including broken toilet (not sure how that happens), broke 5 screens, and even carved graffiti in a bathroom door window. They didn't bother to tell us about any of this either. They were so unfriendly that we did not approach them about these issues. They literally turned their backs when they saw us! Their complaints are mean spirited and inaccurate. For example, we instructed them by email how to turn on boost water heater (normal heating is solar) so water was only cold if they chose to not flick switch.
The "construction" was 1000 feet away, hidden in forest and was a husband/wife project building a 6X10 shed. Trucks coming and going constantly refers to our little pickup coming and going once a day except one day when one load of soil was delivered. It gets dark at 6 so we stopped then (no power there) and were on the lower property only half the days of the 2 week reservation. This was the longest reservation we've had. Usually, we are able to maintain pool and perform yard work between reservations but with this long of reservation we had to keep up with maintenance tasks. We tried to mow when they were gone but they were upset to see us at all, ignoring us, scowling while we cleaned the pool, and treating our staff like they shouldn't be there. No work was performed on the 5 houses during their stay. We kept our distance and were walking on eggshells while on our own property. We felt very unwelcome. When estate guests ask for privacy for weddings, retreats, etc. we always clear out but these folks told us they didn't want us coming to the property for 2 weeks. This is very strange behavior that we are not accustomed to and was a first for us because all our guests have been so friendly and kind...I suppose not everyone understands Aloha.
On another note, concern about drop off at driveway is valid. We have already fenced off other cave entrances but one remains that we now feel compelled to address. We inform guests of this safety hazard and include information at the house that explains this. We are building a gate in front of the drop off because we like to crawl down there and explore the caves. Guests are not encouraged to go spelunking and a gate would make the drop off much safer. We are disappointed to receive our first imperfect review but confident it is not accurate or representative.