Thank you Arthur for the details:
1- we accommodated your arrival and check in at mid-night which we do not usually offer.
2- I asked my neighbor to welcome you, and it is not usually his job to do so - as the co-host doesn't live in the building, the full st of keys were kind of misplaced due to this minor change - problem was solved the day after.
3- there were an unusual municipality work in the street that blocked most of the roads - which I personally wasn't aware of, even the cars in the building were blocked to leave the garage, i believe the work is finished by now.
4- you never mentioned heating problems, so this is something should you have mentioned it, we would have fixed it.
5- most of the guests are happy with the apartment cleanliness, your note is taking into consideration and I will surely refer this to my co-host to take care of that immediately
6- It seems you had guests visiting while you were in the apartment, and it strictly mentioned in the house rules that no guests are allowed, as anything missing in the apartment will become your responsibility, and for every guest staying over, there is an extra fee.
All your suggestions will be surely taken into consideration, we hope you enjoyed your stay, and enjoyed Montreal.
Have a good day!