Apartamento Independiente con jardín en la parte histórica de la ciudad de Corfú! Ocupación máxima 4 adultos y 1 niño
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Indipendent Apartment With Garden in The Historical Part of Corfu Town! Maximum occupancy 4 Adults and 1 Child
Personas adicionales Sin cargo
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Reglas de la casa
No se admiten mascotas
No se admiten fiestas o eventos
Funciones de seguridad
Detector de humo
Extintor de incendios
Estancia mínima de 4 noches
Sofronis is not an agent of Eos travel agency who, both of them didn't answer to our requests. When we arrived, the house smelled extremely bad and the ACs in the 2rooms didn't work. we contacted the host and he sent us the owner, an old woman who couldn't understand anything. we contacted him again and he sent us an electrician who did his best but in vain. we contaced him again and he promised to solve the AC and smell problems the next day. we coundn't sleep all night. nevertheless, we came the next day afternoon with the same problems. we contacted Sofronis who sent us a message to contact the agency but nobody was answering even the host didn't answered anymore and we stayed the 4days with the same problems.
Respuesta de Sofronios:
Dear Christo, Good afternoon from Eos. Firstly, I would like to apologize for the delay of our answer, but I wanted to collate all the information concerning your points of view, before I contact you. Secondly, I want to thank you for your time to review our property and ask sincere apologies if the services provided did not meet with your expectations. Following the above and having now collated all the information, I need to bring at your kind attention the following, answering one by one your comments: 1.-Dealing with issues: We are accused of not dealing with your issues. You wrote: [Sofronis is not an agent of Eos travel agency who, both of them didn't answer to our requests.] We have nothing to answer or add on this, because you are giving yourself the answer with regard to our consistency. You wrote: [….When we arrived, the house smelled extremely bad and the ACs in the 2rooms didn't work. we contacted the host and he sent us the owner, an old woman who couldn't understand anything. we contacted him again and he sent us an electrician….] 2.- Air-conditioning issues: We are confident that any issue reported was dealt with prompt and within the time limits imposed by our Booking Terms. You wrote: [when we arrived, the house smelled extremely bad and the AC didn't work (it turned off every half hour) and the second AC was not working good. we contacted the host and he sent us the owner, an old woman who couldn'…. ] Yes, that is true. All what it was wrong with property’s air-conditioning was the wrong settings of the remote controls, which was performed either by you or previous guests. The technician was sent a while after your report to the property, but you were absent and for this reason he left a message with the old neighbour to contact us, so that we could assist with remote controls’ re-setting. Unfortunately, this did not happen for unknown to us reasons. 3.- Bad smell: It is a matter of fact that the whole town of Corfu was under a bad drainage smell (and mainly the old town) due to municipality’s bad arrangements and surprise, with the unexpectedly high temperatures that began to hit the island. This was kindly explained in details by Eos Managing Director (Mr Sofronios) and it only lasted for a couple of days. It is understandable that it was a matter beyond our control. 4.- In Resort Contacts: We are also accused of not responding to your calls / requests: You wrote: [we contacted Sofronis who sent us a message to contact the agency but nobody was answering even the host didn't answered anymore and we stayed the 4days with the same problems.]. I have carefully inspected our correspondence and I have found: 26/7/17 at 11:00 a.m. : Welcome message – Not responded! 27/7/17 at 11:00 a.m.: Second check message – Not responded! 29/7/17 at 11:00 a.m.: Prior to departure check – Not responded! Furthermore, we need to highlight that all of your calls were on our Managing Director’s mobile and when you were asked to contact the office that was performed via “Whatsup”, which is a service that – simply - we do not have! Our office remains open 6 days a week from 08:00 to 20:00 hrs and we have in resort this moment more than 1200 guests. 5.- Behaviour: I am terribly sorry if our above “behaviour” did not meet with your expectations and I sincerely apologize for this. But, I also need to highlight the following, in regards with “guests’ behaviour” and “property rules respect”. During your stay, property key safe’s combination was changed to our ignorance and when the cleaning staff or a technician attempted to enter the property that was impossible! On your departure, cleaners attempted again to enter the property and clean it, for the next arrival of the same day , but it was again impossible, as key safe’s combination was never brought to the initial one. This resulted into the need of calling a locksmith, in order to violate metal door’s lock and let the staff getting into the property. Meanwhile, new guests arrived; door’s lock had to be replaced by changing the whole metal plate, which was both: difficult (the door needed to be taken to the workshop) and time consuming. As is understood, new guests couldn’t check in and we were forced to take them in a hotel for the following two days, until the door was repaired. Ending the results of my investigation, I would clearly like to inform that: All of my effort is only to continue your review and proceed with no further comments, believing that the above are reflecting exactly the picture of your short stay in Aspasia Apartment. Finally, I would also like to underline that our Team has no hesitation to welcoming you back in one of our properties and hope we will then find a better way of behaviour and communication. Until then I wish you a wonderful time and all the best. With kindest regards The Eos Team
Julio de 2017
Πολύ καλή τοποθεσία. Ήσυχο μέρος.
Respuesta de Sofronios:
Dear Iwanna, Hello from Eos. Many thanks for your holiday feedback. I am delighted that your stay with us was enjoyable. The whole Eos Team works hard to ensure that your holiday is a success, so it is always nice to hear positive feedback from our clients - it makes all the effort worthwhile. We look forward to welcoming you back another time and wish you all the best. With kindest regards The Eos Team.
Abril de 2017
Une maison charmante dans un petit passage à l'écart des rues les plus passantes. Nous avons apprécié le calme, la situation au pied de la nouvelle forteresse. Et surtout nous avons adoré la terrasse du premier étage. Le supermarché, le marchand de fruits et légumes, le boulanger sont à moins de 3 minutes à pied. La maison est grande, les chambres sont grandes, très bien climatisées. La literie est bonne. Le ménage a été fait tous les deux jours ce qui est appréciable. On peut cuisiner comme à la maison. Nous avons apprécié qu'avec la chambre du premier étage il y a un deuxième WC et un lavabo. Nous retournerons ici avec plaisir quand nous reviendrons à Corfou.
Respuesta de Sofronios:
Dear Valerie, Hello from Eos. Many thanks for your holiday feedback. I am delighted that your stay with us was enjoyable. The whole Eos Team works hard to ensure that your holiday is a success, so it is always nice to hear positive feedback from our clients - it makes all the effort worthwhile. Your suggestions have been taken in serious and already I have handed them to the owner and have asked him to find a way of adopting them. Thanks very much for bringing the above to our attention and we look forward to welcoming you back another time. With kindest regards The Eos Team.
Junio de 2016
L'appartamento è uguale alle foto, in ottima posizione nella città vecchia di Corfù, l'appartamento era sprovvisto di WiFi nonostante fosse previsto, casa pulita ma male odorante di fogna ma credo sia un problema di tutta l'isola. L'appartamento non è nella via indicata e l'host non è stato in grado di darci informazioni, abbiamo trovato casa grazie a dei ragazzi del posto.
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