These folks don't understand Airbnb. They did not read the listing description as they later complained of things that were clear in the listing. They came, checked it out, and although they later made a big list of complaints, they stayed the second day anyway and then asked for a full refund (which we happily gave them), not considering that I pay my housekeeper a living wage and should be at least compensated for the use of the clean linens and breakfast items for the two days they stayed. While most of their complaints were about cosmetic things, unfortunately, they came at a time when we were stacking wood for the winter and had torn down an old shed right outside the guest unit to replace it with a brand new nice one. It is understandable that this would be bothersome. If the old shed would have been there, I am sure they would have complained about its appearance. Some of their complaints were that I should have had a sink in my breakfast corner, and there was a painted nail above a door where a clock had once been. Despite our many positive reviews, we take to heart these types of people who bring their negativity and criticism with them to our home and we are committed to using it to improve our future guests' experiences.