Gorgeous 1 bedroom Penthouse apartment in Historical neighborhood. Centrally located, fully equipped, quiet, spacious yet cozy, lots of light. Its 2 terraces, overlook open air market 'Carini' and is walking distance of major sites, Opera and rests.
Televisión por cable
Zona para trabajar con notebooks
Reglas de la casa
No se admiten fiestas o eventos
Horario de llegada: de las 16:00 a las 19:00.
Salida antes de las 10:00
Hemos tenido una mala experiencia con John y Raphaella. No han aparecido en ningún momento para explicarnos los detalles, darnos algún consejo o sugerencia. Han enviado a un vecino muy amable, pero con el que era muy difícil comunicarse. Es un apartamento para dos personas , por …
Respuesta de John:
To respond in English so everybody can read the know just in Spanish: first of all they were not friends who came to greet you but people who work for us and who have been taken care of our five appointments for close to a decade. Sure they do not speak Spanish they speak Italian. But with your Spanish you should be able to communicate in Italian. We, as owners, are not expected to be there ( although 99% of the time we are there to greet our guests) especially when one of our mothers was on her deathbed. We explained that to you. You are insensitive. As per directions of the neighborhood it is simple, as hundreds of other guests before you have done, there is a guest booklet with indications of everything in the neighborhood. And we also gave you our website which not only has detailed information for restaurants, buses, hairdressers and Barbara’s, cooking chef, a guidebook, even a recipe book, and films by other guests who can guide you through the town but clearly you did not look at that. Thirdly, every time you sent a message to my co-host she responded rapidly and efficiently. You complained about the price of food in the town but Palermo is so much cheaper than Barcelona or anywhere else in Spain and most parts of the world. And she gave you the name of a supermarket you could go to. We rent apartments, we are amenable, we are kind and present people but we are not renting a B&B, this is a self catering flat. Clearly we are not meant for each other. I’m sorry about this but I don’t know what your expectations are but you have a very arrogant attitude. Leslie units total function but the band, the single band which is 90 x 200 is not good. It is a fresh new mattress of good quality. That statement is a complete falsehood. And if you really had a problem with that you should have called us or written us I am we would have immediately sent one of our staff, not friends, to solve the problem. Luckily we have very good reviews, high ratings, happy guests who not only happy when they leave but many of whom return several times after the first experience. I am sincerely sorry you had a bad experience as we always do our very best to please our guests; we hope you have a better time somewhere else in the world in the future. Kind regards, John
Enero de 2018
This was our first stop in our first AirBnB journey across Sicily and Italy. John was an excellent host by making all arrangements for us from the airport. Mokbul, who manages the apartment, was extremely helpful to us, especially on departure when we found we needed to park seve…
Absolutely wonderful location in vibrant neighbourhood! Spectacular views from rooftop patio and from living quarter floor balcony, you can enjoy the exciting market sounds and locals engaging. Quick walk to so many landmarks like the Cathedral, Opera House, churches, shopping,…
Assicuratevi di avere chiare indicazioni prima del check in su come raggiungere l'appartamento, specialmente se arrivate in auto. Con solo un GPS e senza esperienza di guida in una città come Palermo, potreste avere una stressante esperienza.
Respuesta de John:
Ci dispiace che avete avuto difficoltà a trovare il parcheggio che vi abbiamo indicato. Tutte le altre persone hanno seguito le indicazioni che sono di mettere il nome 'Ristorantino Spano' nel vostro GPS, che sia quello della macchina o del telefonino, e ci arrivate senza alcun problema. Almeno gli altri ospiti (che sono un flusso regolare e abbondante) non hanno avuto problemi. Diamo anche dell'indicazioni scritte e con piantina dunque forse non le avete stampato e portato con voi. Cercheremo in futuro di essere ancora più chiari però basta solo mettere quell'indicazione e vi possono direttamente dove dovete andare. Per quanto riguarda il vostro commento di guidare a Palermo, certamente non è come guidare a Zurigo ho Ginevra. Palermo è una città del sud di 3000 anni e hanno i loro modi un po' particolari di guida. Ciononostante non è rubrica. È un po' come a Roma. Speriamo che in futuro i vostri arrivi saranno più gradevoli. Per il resto penso che avete avuto un eccellente vacanza. Grazie per il consiglio che prendiamo sempre in un modo costruttivo.
Junio de 2017
This apartment is in a good location within the daily market area. It is a sizable apartment, which is adequate and has some simple European charm. I would describe it as adequate, but not a place that is extremely comfortable. The owner provided good information regarding the…
Respuesta de John:
Dear Melodee, I am sorry you did not find my apartment extremely comfortable. For the last eight years it has been praised and given extraordinary reviews. It has an exceptional rooftop view with 360° of Palermo and a second large Terrace right off the kitchen . If they were bird droppings you should have let the caretaker Mr. Mokbul know or called me ( that is one of the guestbook route is there with everyone's telephone number on it ) and let us know and we would have taking care of it immediately. We do not control where the birds defecate. There normally is a large umbrella on the terrace. Should it have not been there for some reason, maybe being cleaned, you should have written me an email as I respond within a few hours and we would've provided. Finally about the amount of steps not representing the apartment appropriately, it is written clearly in the Airbnb website that it is a third floor walk up. One is not necessarily required to count the steps. And, just for your information, my 85-year-old mother has done it regularly. In addition to that I also apologize for not being there. But I had a family emergency aa did my cohost. Nevertheless we are both available by phone and you could've rung us or sent text or written an email and we would've taken care of everything. I don't know what you expect but when you are in a foreign country the people who live in that country do not normally speak English. Unless you go to Canada or the Canaries which is maybe whete you might feel more comfortable if you're looking for people to speak English. My staff is excellent, attentive, ready for any matter, but it all comes down to communication. If you do not communicate with me, the owner, about something while you're in the flat or my cohost we cannot do anything about making a situation better. If you cannot communicate in Italian or sigh language then you should communicate with us and we can make translste for you. In conclusion I appreciate your feedback and thank you for all your comments because everything is constructive. However if I may permit myself, 95% of your feedback could've been corrected if you either picked up the phone or written me an email or send me an SMS or sent me a (Hidden by Airbnb) or any form of communication that exist in the 21st-century. I promise you within one hour it would've taken care of. Except the steps. This is Sicily and buildings with elevators are in the modern part of town where everything is far uglier and far more expensive. . If you are in need of an elevator you should make that clear in your written demand to the owner. We could've provided you with another apartment that only have three steps. Again it is about communication. If you do not communicate you do not get the results you wish. Regardless of that I hope you enjoy your vacation elsewhere. Best regards, John
Junio de 2017
I am at photographer who works in black-and-white, analogical, who shows his work in different parts of the world. I also direct theater from France to Russia. I normally travel for work. I also have five appartments that I rent out therefore I am particularly sensitive to house …
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