When you walk through the front door of this Flatbook, you’ll find a clean place, ready to welcome you: from the fluffy towels to the welcome book filled with local knowledge. If you need anything during your stay, just contact our 24-hour guest experience team. We’re always happy to help!
In this Flatbook you’ll find:
• High-speed WiFi
• Welcome book with local recommendations
• Fresh linens and towels
• Complimentary toiletries
• Fully equipped kitchen
• Basics like coffee, tea, sugar and cooking oil
Atención a los huéspedes
Need more towels? A restaurant recommendation? Our guest experience team is just a phone call or email away, 24 hours a day. Otherwise, you’ve got the place all to yourself.
1. Check-in is 4 pm local time. If the unit is ready earlier, we’ll let you know. Check-out is normally 11 am local time, but we’d be happy to extend it as long as we don’t have a cleaning scheduled. Just let us know.
2. All bookings require a security deposit of at least $300, which will be refunded within 7 days of your check-out.
3. For security measures we require all guests to provide proof of identification through ID verification on our own website. In order to check in we'll need a photo of your ID.
4. Our cancellation policy is as shown on our ad and defined by the site you are booking through.
5. Don’t let $300 go up in smoke. There's no smoking allowed in any Flatbook and a $300 fine for breaking this rule.
6. Unfortunately we don’t allow pets in any of our apartments.
7. Unless you’re staying in one of our specialty apartments, we don’t allow parties or excessive noise.
8. If we find the place very messy, we have to charge an extra $40 for every extra hour of cleaning required.
9. The cleaning fee covers the cost of cleaning a place that has been lived in, but not trashed. We will charge an extra $40 per additional hour required to clean a Flatbook that is left in a state of extreme disarray.
10. Guests take full responsibility for any accidents, injuries or illness that occur while on the premises or its facilities. By accepting this reservation, it is agreed that all Guests are expressly assuming the risk of any harm arising from their use of the premises. Guests recognize that they may personally purchase insurance to protect themselves in such events.
11. Guests are not allowed to sleep more than the maximum quantity a unit sleeps. If there are more people who sleep at the unit than what the guest original stated, the security deposit will be kept.
12. Let us know if you notice anything which presents a danger from which could result damage to the Unit or to any individuals.
13. If Guests delay the cleaners from beginning their cleaning at the pre-determined check-out time, the Guests will be charged $50. This fee is applied to any late check-out between 11 am and 1pm. Any guest who is still in the unit after 1pm will be charged an extra night. This does not apply if the Guest has made prior arrangements with a Flatbook representative.
14. When you reserve one of our units, you are agreeing to all of the above House Rules.
Cancellation policy stated in rental agreement does not apply to event dates.