I think Deborah's expectations were unreasonable. This is a personal home residence, not a Ritz Carlton or Four Seasons. We have consistently received very high remarks for cleanliness and 5 star reviews and have been Superhosts for over 3 years. We mentioned they should maybe "check out" because they called/texted Andrea blasting and berating us, which we did not appreciate, and at that point we felt that no matter what we did they would be unhappy because as stated....they were unreasonable and outrageous in the way they went about addressing things. We made every effort to please them and make it right. In fact, we feel we went well beyond what we should have done to make it right with them, and based on this review, we actually regret the efforts we made, as they were in vain.