Hi Renato and friend,
We think it's very sad that you think this way.
We wish you had told us something during your stay at us. Unfortunately you didn't told us anything when you were here, accept that everything was fantastic (these were your words).
We never had problems with ants (you are the first one complaining over that, you can see our other review), Cas Abao Resort is in the middle of the nature so it is always possible that you will see some ants, muskitos, lizards, parots or other animals.
When we asked you what kind of ants and could you please sent us a picture, you have sent me a picture of 3 small ants and according to you this was no problem. I still wanted to pas by.
I have tried to make several appointments with you to look at the ants. When i got there you allready were gone even though we had an appointment.
You never told us about all the other things you have written. Not even when we showed you the other locations.
So how could we have fixed it if was true what you wrote? The day you checked out we've cleaned the apartment completly and didn't see one ant??? Why didn't you ask us to check in at 11? There were no guest that day. We called you up on the day of arrival at 14.00pm to ask you where you were. You told us you were lost and gave us the adress where you were.
10 minutes later we have picked you up and brought you to the villa.
The stairs where you are talking about is just 4 meters/12 foot from the front door from the apartment and in a few seconds you are on the biggest porch.
Also you forget to mention that there is also a smaller terrace/porch with a table and chairs in the front of the apartment.
There was a big pack of toilet paper in the closet, we don't think it is possible that you didn't saw this.
One other thing we don't understand is the story of the security guard. This guy is always extremely friendly and if you just show him the card that we gave you, you can go in and out the resort without even the security guards will ask you anything.
Electricity is also not 8 dollar a day but 8 guilders (4 dollar) a day. With no airco it is even less, about 3 guilders (1,50 dollar) a day.
We think communication and honesty is the answer to all these things instead of dropping a review.
We work very hard and do our best to make every body happy that stay in one of our accommodations. Till now this go very well. We regret it that somebody wrote something like this about us. We hope that our next guests will write something more possitive.
Thanx for your stay and we wish you the best! With kind regards, Barry and Nihaira