Hi Darise--I'm Kent Thompson, and I'm the property manager at Casa de las Cascadas. Firstly, let me apologize for the challenges you had with water while you were here. The issue was totally unforeseen, affected the entire development, and was completely beyond our control. Furthermore, it happened on a Sunday, when most people are away enjoying their family day, and it is nearly impossible to get anything done.
However--I also think there is a misunderstanding about my efforts, and don't want future guests to think that I or anyone on my team are irresponsible. I never received any emails from you, nor missed calls. A lot was going on behind the scenes also--I was coordinating with the manager of the development, who was bringing in tankers of water to fill the tanks, as well as the maintenance staff, who kept a constant watch on the system. I was also coordinating to send you 5-gal jugs of water in the mean time (a couple of which came from my personal store, I might add).
Lastly, it should be noted that during this whole water crisis, someone in your group left a spigot outdoors on and drained both reserve tanks, wasting not only Casa de las Cascada's water, but also water that could have been rationed in other homes.
Nevertheless, I know it is not easy to be on vacation with water issues, and for that I apologize greatly. If you do choose to return in the future, we will be sure you are well tended, with a good discount, and plenty of water, to boot.