Dear M de la Paz, I am very disappointed by the experience related to your booking. I had many guests from all over the world and I have never witnessed such an unpleasant situation.
It's very surprising and disappointing to realize that all the negative aspects you are mentioning, either related to my apartment or to my behavior as a host, are due to the fact that the airbnb assistance center has forced you to pay for a damage to my apartment, damage you were responsible for. It’s a shame that you did not want to refund me in the first place, withholding your responsibilities and forcing me to involve the airbnb assistance service center, which indeed proved me right by forcing you to refund. I found this a very unfair and incorrect behaviour.
In detail, in response to your complaints, let me point out that the floor in my apartment is a typical historical Milanese floor and, as it often happens for these kind of floors, it features some small irregularities. However, during the check-in you have defined the floor "beautiful”, comparing it to some typical floors of Seville, your city.
Secondly, you told me that you didn’t have enough water in the shower only when you left the apartment. If you had told me earlier I would certainly have tried to solve the issue during your stay, if only I had known.
The bathroom is not large, is true, and has a window with curtains overlooking the outdoor corridor, as often happens in the typical Milanese “railing houses”, I do not understand where the problem is.
Concerning my behavior as a host I welcomed you at one o'clock in the morning, explaining about the apartment and the city and trying to help you in any way, even informing you about food for celiacs... I travel a lot with airbnb and I can assure you that not every host would prove that availability.
I think that to be welcoming and helpful to my guests is an added value and I am available with everyone, as I have been with you too.
As for the € 262 this is the sum that I actually had to spend to fix the damage created by you, receipts and bills in hand. Unfortunately on Christmas day a locksmith has a higher cost than on other working days and this is not my fault… I tried to solve the problem provoked by your behavior in the fastest and cheapest way, I can assure you, but I had to act promptly ‘cause I had other guests coming straight after your departure and that made the whole thing even more difficult to handle.