Thank you very much for your feedback. We enjoyed having you stay, especially since you were our first guests who came directly from Europe. Our only other European guests was the Ambassador from Ireland to the United States and her daughter who thoroughly enjoyed their stay.
We're really surprised by your review, and since this is the first we're hearing about the things you mentioned, I'm going to discuss everything here. In my communications to you and with all our prospective guests as well as information included in the photos, I informed you that our villa was a 5-minute drive from Magens Bay Beach and that a rental vehicle was necessary. In my welcome message to you, I informed you that it would be best to rent a vehicle early and gave a link to the car rental list on our website. However, you didn't make the arrangements and were on cruise before coming to the island. Since you arrived on the busy Presidents' Day Holiday weekend, it's not surprising that you weren't able to get a rental car at an airport kiosk and got a taxi to the villa instead. I was happy to immediately call around to the car agencies so that you could have a rental vehicle for the remaining 2 days of your stay. My mom, Vivian, also got in touch with a private driver who took you to the agency to rent your vehicle the morning after you arrived.
This studio suite looks just as it does on AirBnB since the photos of the room were taken personally by us and not a professional photographer. Our previous guests have loved it! Although, we have A/C in our other suites, the particular suite you rented does not have air conditioning, and we never stated that it did. It has 2 ceiling fans that are usually sufficient. A/C is rarely needed at all at our villa because it's located in the Northside, the coolest area of the island, and we are right on Magens Bay where our guests enjoy the ocean breeze. Our guests usually like the fact that this studio suite has a sofa, small refrigerator, and a microwave. These are amenities that they enjoy using.
The "noise" from the ocean is not something we usually hear complaints about either. Rather than keeping guests awake, we hear it puts them right to sleep. Some have said it's the BEST sleep they've had in quite awhile!
We thoroughly review and compare rates of other accommodations on the island before creating our own, and think our rates are fair for what is provided including all the complimentary refreshments we provided to you and your wife. Some accommodations are less expensive on AirBnB because some hosts do not collect and pay accommodations tax as they should by law. However, that will be changing soon as the Government of the U.S. Virgin Islands is getting involved with collecting tax from AirBnB listings across the board. I know that you paused when we included tax in the Special Offer we sent you. However, this information is included in all our listings, and as I explained in my message, Picara Pearl Villa & Suites Magens Bay has always and will always comply with U.S. Virgin Islands Code Title 33, Chapter 3, Section 54 regarding the collection and payment of accommodation room taxes.
My parents, Frank and Vivian, work very hard to make sure our home and grounds are immaculate and everything is provided for our guests' needs. We want all our guests to enjoy their stay, and wish that you had enjoyed yours more. However, since you even complained about the sound of the ocean, we don't think there's anything we could have done to make your stay better.