I'm a bit confused here Archana - the pictures and description for the listing are excellent representations of the apartment. I understand that you did not read the house manual once here, so I think that you might not have looked at the pictures or description before booking, otherwise you would know that the bathroom is on the main floor, that the bed is a double, and you'd know that this is Century home not a modern space. The accuracy rating was not appropriate. As mentioned, the windows, plumbing and electrical are all new. I take pride in the cleanliness of the apartment and work hard at it, so I wonder why you indicate it is “not pristine” and rated us so poorly on cleanliness. It's a shame that you did not voice your concerns to us directly at the time - I would have been happy to address any issue immediately. About the water, as mentioned, there was a slight a mineral smell to it (as experienced through the entire area) earlier in the month but it was gone prior to your arrival. There was no scent in the water, as verified by other guests here (same time, same water). Perhaps you were missing the chlorine scent of city water – I’m not sure. In terms of value, we have never had a complaint. Other guests appreciate the extras we provide, and several have told us we should charge more. However, we cannot be all things for all people. Finally, we won't be on the cover of Vogue, but it's unpleasant to be called homely.