If there is a definition for "guest from hell" then, Samantha Taijeron's family of Colorado Springs would be it. I gave her all contact details, instruction, house rules, etc. and it seems she could not follow. Despite giving her the instruction in advance to coordinate her arrival and all concerns to my representative, she still chose to call me even in the middle of the early morning. There was small storage room where were we kept our private belongings and mentioned to her that this room is not for access - and yet she or one of her family members forcibly opened it! She keeps on complaining on things - even complaining about photos left in the room. She's making a fuss that she was expecting a hotel for which I explained to her that Airbnb is not intended for hotel listing and it's for private individuals to list their properties. It's a sharing based system and it's dependent on goodwill from both hosts and guests. It's disappointing. Other Airbnb hosts: please be forewarned. If I was her employer, I would fire her.