Private transfer was awful- late, hadn't made space for the luggage we'd told them about and had his friends in the car who didn't seem to want to get out.
On arrival we were given the wrong property! We had booked the penthouse but were told we couldn't get it until 2 days later. No compensation was offered and barely an apology, only excuses.
The first apartment was absolutely filthy - dust, dirty floors, disgusting shower and cooker. Video evidence was sent to the owner. The TV didn't work in the apartment, plaster was falling off the ceiling in many places and the beds were very uncomfortable.
The penthouse was slightly cleaner but the kitchen and bathrooms need a deep clean or to be renewed, especially the cooker, sinks and sealing/grouting (which was mouldy).
In the penthouse there is only aircon in one bedroom. This means that in the summer the living area is unbearable, even with a fan on. Windows and doors can't be left open as there are so many mosquitoes and no bug screens.
Beds in the penthouse were awful- uncomfortable, sagging mattresses and the mattresses were badly stained with no protectors on them.
Linen and towels were clean but old and worn - including one sheet where a corner was ripped off. Sheets also don't fit the beds so can't be tucked in.
In the ensuite bathroom an uncovered, plastic cistern has been badly fitted to the toilet and it has no flush handle so you have to push inside the cistern! Both the sink in the ensuite and the toilet in the main bathroom are not fitted to the wall making them very unstable.
There are two large patches of un-plastered wall with breeze blocks showing in the living room (covered by curtains). It leaves the place feeling very unfinished and seems to contribute to the overwhelming heat.
Overall the place needs an upgrade- new beds, sofa, walls finished off, kitchen upgraded or given a deep clean, bathrooms resealed/ grouted, new outdoor furniture as it's very worn and one chair leg broken... And additional aircon units fitted for sure.
It's a shame because the property is a good size, although without aircon two bedrooms are in our opinion unusable in the summer. The location is convenient for Balzan and San Anton Gardens, although it is on a very busy road and there is construction going on around the building just now. Luckily the bedrooms are at the rear but the traffic noise/pollution on the terrace was bad.
If booking, be careful of the owner 'double booking' you, you may not get what you pay for! And don't bother with their transfer- it's the same price as a cab and much worse service. Photos available to back up all feedback.