Thank you very much indeed for your kind appreciations about your stay in our house, I am glad you enjoyed Tuscany. I am sorry to hear the pillows were not fine for you. I am surprised you found them firm, actually two of them are made of "Memory foam", which is a special foam, quite expensive, which adapts itself to the weigh of a person. Some people find that "Memory" is too soft, but this depends on personal habits of course.
If I knew about your problem, I would have told you that you could swap them with the other ones, which were at you disposal in the bedroom's wardrobe, because I provide different kinds of pillows in the house.