Although our five star rating and abundance of excellent reviews from happy and decent guests speak for itself, it goes without saying that eventually there'll be 1 that try's his luck in obtaining reimbursement and goes to extreme lengths with the intention to achieve this.
Daleeps cleverly crafted review, is an account mixed with blatant lies! twisted tales & kind truths!
Newby chancer to AirBnB, aimed in claiming undue monies back from a booking he tried to cancel at short notice.
We have since been fully awarded for damages, and the excessive tidy up, this man and his family disrespectfully caused to the property and its grounds.
From the written account of your story Daleep, there is only 1 area i'd like to pertain to - SO which is it to be? a smelly rat down a non existent crack? Or rat urine and faeces?
...More like BULL 'faeces'!
Housekeeping responded within the hour to the ranting of your shocking claim and found no rat 'anything', yet obligingly carefully scrubbed the area with cleaner actually there and then the same day! Leaving it heavily smelling of 'Alpine' Freshness! - to which you stood there and agreed!
Housekeeping additionally returned a needless 2nd time the following day as a courtesy of your upset because our guests comfort and satisfaction comes first.
It saddens me that this experience has not been good for either of us…