Year-round home located on Big Blake Lake- Balsam Lake, WI, just over 1 hour drive from Twin Cities. Gorgeous custom "Northwoods" log furniture and decor. Large home with plenty of room to spread out- 3 Bedrooms w/ 8 beds, 2 bathrooms, & 2 kitchens!
Televisión por cable
Reglas de la casa
La hora de llegada es a partir de las 15:00
Salida antes de las 11:00
Beautiful cabin on a wonderful lake, bald eagles and geese, great scenery, not far from the cities! Owner's communication was not great, multiple emails asking for payment even though I'd already paid and multiple requests for a supplemental contract that they didn't send to m…
Respuesta de Joe & Caarin:
Thank you Andy for your comments. As I stated in the text, I was not at my parents house "watching" you. I happened to be there for a family dinner and was outside letting their dog out. I saw 4 flashlights all hurried around the bonfire wood. It clearly states in our contract and in our "On Site" rules that the bonfire wood is our own personal wood, and please purchase some off site locally, per DNR rules. The rules were clearly broken. After I texted you, that I was apologizing for having to even mention it, I hear nothing back from you. Not an apology of a misunderstanding or anything. I was again not watching you. This is actually the first time I have ever been there while a guest was at our cabin, but I was there for a family dinner. We apologize for the communication errors, but my assistant did try to call you on numerous occasions to try to get the contract to you. She was in need of your direct email address, which AirBNB does not allow us to have. The payment issue was simply a glitch in the payment system and was out of our control, however we did already apologize for that on numerous occasions. As far as the early check in time, you never asked us for an early check in, your comment was "I am leaving in the morning". Understand that many of our guests make stops along the way, enjoying all of the wonderful things to see on the way up. You telling us "I am leaving in the morning" is not asking for permission for an early check in. You also asked me for a late check out, moving it from 10am to 11am. We have an electronic lock box that tells us what time every group arrives and leaves. You group left almost 45 mins late. I felt over all that many rules were pushed. I have rented to many groups over the years, and never had these issues or complaints. Thank you again for your stay. I again apologize for any communication difficulties. I wish you all the best and stay with the comment that your group was overall very respectful and left the cabin in beautiful shape.
noviembre de 2015
Big Blake Lake is is Caarin's blood. She has have been a part of the Big Blake Lake community since early childhood, and now it is getting shared with the next generation, with Joe & Caarin's two daughters! The Pannkuk's reside in the Twin Cities but love to travel, enjoy time …
Índice de respuesta: 67%
Tiempo de respuesta: en el mismo día
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