I was in this flat for 20 nights. Giulia is a very helpful and ready to reply host. The flat is quite and clean and the bathroom very spacious. The flat is located in a residential and nice area, close to supermarkets. Nevertheless, during my experience, I found that a number of statements in the description of the flat were not very clear, and this created me a lot of confusion and a number of inconveniences. For example, in the profile, it is stated the flat is a two bedroom-one, while it is an open space with one double bedroom (the sofa is not even very confortable to sit, so impossible to use as a bed); the cable tv is there, but one can see only three channels (in Italian); the refrigerator is in a very humid and dusty room outside the kitchen, and to walk in, one has to stay bent ; pans and plates were at first accomodated in the above mentioned room (I asked Giulia to move them and she did it promptly); the kitchen is very narrow and washing the dishes is very difficult as one has to stay bent as the sink is in a position where it is impossible to stay straight. Finally, I specifically asked if there are any stairs to reach the flat, as I recently had an accident and I cannot walk very well especially with heavy weights (like luggages). I was rassured there is an elevator. It is true. In fact, the elevator brings you up to a third floor, but then there are several stairs to be climbed to reach the flat (and for me this was a problem). When I entered the flat the bath water overfloaded from a pipe, and two days after the kitchen sink was blocked. Every time there was a problem, Gliulia was always prompt and available to provide prompt and ad-hoc solutions in a very quick time.
I probably misread the profile and I was convinced there was internet. As I work with it, when I discovered this, I asked for help and Giulia was very nice to provide me with a good router. She paid for it and for the first trance of the bill, I paid for the second.
In conclusion, Gliulia is a very prompt person and a very kind one, and a clearer and more straight forward description of the flat and its characteristics would avoid unpleasent surprises and inconvenineces for the customer.