Sorry to hear about all that from Sharon. As an Airbnb host, we do have a standard here to maintain to allow us to be able to have our properties listed continuously. Cleaniness is our most important concern.
1/ All our sheets are newly washed at laundry shop and all beds are just made right before guests’ arrival. Definitely all sheets are clean, despite how they look.
2/ We are doing insects controlling frequently and that’s why sometimes dead cockroach bodies are found. We cannot control when they crawl out and die and all we can do is to remove them whenever we saw them.
3/ Guests are free to enquire us anything before requesting any reservation with us. I find the comment about apartment size & the building age a bit too critical.
4/ We are providing homestay accommodation and it’s natural that our place is a typical HK apartment.
Before guests raising any issues, we really do want them to understand that we are providing our apartment as homestay use, we are not hoteliers.