Our downtown bungalow is an ideal WALKABLE location for family, friends and colleagues in the heart of Austin's SOCO entertainment district.
Estacionamiento gratuito en las instalaciones
Televisión por cable
Lugares para dormir
1 cama king size
2 camas individuales
1 sofá cama
Reglas de la casa
No se admiten fiestas o eventos
La hora de llegada es a partir de las 15:00
Salida antes de las 11:00
Llegada con acceso libre con teclado
Everything we needed was available, the house was very clean and we were very pleased with the location. There were only a couple of observations. The master bedroom was not as cool as we would have liked but wasn’t a big deal since it was only one night and we used the pull out…
My family had to vacate this house after the AC failed in on a 100 degree day in July. I was unimpressed by Top Trip's efforts at fixing the AC, which wasted a whole day of our vacation. My and family and I will not stay at any of Top Trip's properties in the future because of th…
Respuesta de Top Trip Rentals:
Hello John, We’re sorry that the central AC malfunctioned during your stay, however, our team replied promptly and took this issue very seriously. The AC was reported at 2 AM. By 9AM we confirmed our regular techs (3 companies) were not available and offered your family alternate Top Trip homes knowing a Sunday repair on a pre-holiday weekend in record breaking heat was going to be very difficult even with all of our efforts. You preferred to stay in place. We did not "throw our hands up" but called 6 more AC companies between 10 and 11 AM but the earliest available slots were 8-9 PM meaning the home would be too hot to safely sleep Sunday night. Around noon with this news we again offered other Top Trip homes and recommended involving AirBnB to find other host homes. You still wanted to stay in place and for us to "repair the AC". We kept working on it. We were super lucky - one company had a 2PM cancellation and gave us the slot vs the next person on the list. We lobby persuasively for our guests knowing every hour counts when on vacation. Despite all these efforts, the AC tech could not obtain a specific part needed on a Sunday so the repair was delayed until Monday morning. At 3PM the home was already 90 degrees so continuing your stay was not acceptable to either of us. Airbnb assisted us and found your family another home. Top Trip Rentals refunded you in full for the time the AC was not working in addition to the remaining nights. While issues come up that are out of our control, we provide excellent customer service and feel that this issue was resolved in a fair manner. Sincerely, Chereen Fisher, Owner of Top Trip Rentals.
Julio de 2018
Top Trip Rentals es un SuperAnfitriónLos SuperAnfitriones tienen experiencia y muy buenas puntuaciones, se esfuerzan por que sus huéspedes disfruten de estancias inolvidables.
PROFESSIONALY MANAGED: By Chereen Fisher and her Top Trip Rentals team with over 10 years of experience in the Austin Vacation Rental Home market. Chereen Fisher has been , Inc.’s 'Local Owner Champion' for the Austin and Highland Lakes Area, is a founding member of the Austin Re…
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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