I am quite disappointed as this my very first negative review. Mark does not mention that he canceled on me at the last minute and at about the same time last year. Despite my cancellation policy, I offered him a full credit for this stay this year. It's true that the hot tub did not work for his stay and this problem never happened before and was fixed as quickly as possible. I did show up with two bottles of wine, and offered a free massage by a certified massotherapist or a free entry at the Scandinave spa, but all my offers were turned down. With regards to biologs, I did ask if they wanted to have a fire and they did not seem interested. I did specify to let me know. Had they done so, I would have provided the wood myself because of the mishap. It is not a preference and this is clearly mentionned in the house rules that I ask to use bio wood when renting for my fire insurance to be applicable. The moutain resort is 3.25 miles away from my home and central Tremblant less than two miles away. Fall is perfect for hikes and bonfires, it's too bad Mark did not try to enjoy our most spectacular season. All my previous reviews are very positive and despite me trying to go beyound expectations to fix the hot tub issue, there will always be someone who will not be satisfied. It had to happen sooner or later. I tried and did my best.