We are sorry for the unpleasant experience you had at our B&B. While the room change was incidental due to an electricity trip on the original room you booked and it was late at night, we couldn't get it fix till the next morning thus we had no choice but to allocate the last remaining room our Family Room to you.
All our rooms are carefully designed to various themes and all room amenities are the same throughout regardless of room type except the bed size. We note the big room may not be to your liking and would prefer a more cozy room you have originally booked. We seek your kind understanding in this difficult situation we were in that night but nonetheless, we accept no excuses that the room was prepared for next guest arrival. In this, please accept our sincere apologies. We have shared this incident to all our staff so that they could learn from this lesson and move forward, continuing to provide attentive service to all our guests.
Your feedback regarding the lack of curtains in room have been considered and you would be pleased to note we will continue to invest in our rooms to ensure our guests stay comfort is at the highest.
Once again, please accept our sincere apologies and we hope to have you back as guest to enjoy the warm hospitality we provide.Please be rest assured that this is a one-time incident and does not reflect the normal room standards we provide.
If there is anything we could do to retain you as a guest, please feel free to contact me directly via Airbnb message.