Thank you for your review. We use the feedback from guests to improve our properties. While we host many families we also have many Convention Center guests as well. The fun Disney decor is a hit with kids and brings out the kid in our more mature guest:) I am sorry that you feel we mislead you about luggage drop off. I do see in correspondence that you requested an early check in which we could not grant due to a guest checking out the same day. Leah and Ryan are the owners of Funtierland as well as this property.
As far as the rules of Anaheim city, they are not our rules and we did not make them. However, if we do not follow them we could be fined and/or risk losing our license to have that vacation rental. We have been in a heated battle with Anaheim for the past couple years and really want to continue to do business in Anaheim to give people options besides hotels. Unfortunately, people (even with our excessive signage) DO NOT follow the rules which is why we have to be so vigilant in letting guests know and reminding them to please follow the rules. The cameras are only outside the property and only on and monitored during the Ananheim city mandated quiet hours 10pm-9am. So if you are out on the patio after hours, making noise our camera would alert us and we send a reminder text to the guest to prevent a $2500 fine.
The carpet is being cleaned in the next couple weeks. We clean the carpets 2-3 times per year and unfortunately your trip fell at the end of that cycle.
Again, thank you for staying with us and for your honest feedback.