Hi Sarah, I travel a lot for work and have young kids so can't meet guests to let them in and out and hand over keys especially if they arrive when I'm in work or late at night. I’m sure you understand this hence I use the lockbox so it has to be a strict policy, as you forgot to put the keys in, the cleaner was waiting outside the apartment for an hour waiting for new keys to be couriered to her, as a result the apartment wasn’t ready on time for the next guests arrival which really isn’t fair on them. Normally the lockbox option works very well for me and guests.
The cleaner must have forgotten to fill the ice tray, I’ll make sure she does in future, she usually does. There’s an oven mitt and oven instructions in the bottom drawer. This isn’t a business, its my second home I use when in the city and when I’m not, it’s rented on Airbnb. I also stay in Airbnbs all the time so always strive to make sure everything runs like clockwork. Thanks for your feedback.