We are really sorry to hear that you were not entirely satisfied with the conditions offered. But also a bit surprised about some of your remarks. Many of them are not particular to our home, but typical of Victorian houses in London. (These buildings are nearly 150 years old.) I understand that many visitors from other regions in the world, especially North America, are not familiar with the conditions of historical European buildings. (For instance, I remember you were surprised about the lack of a clothes drying machine, which is taken for granted in the States, but rare in one-bedroom flats in London). If you compare the conditions offered in our flat to other Victorian houses in London, I think you'd find out that we put a considerable amount of work in keeping our home very clean, nice, and comfortable. (But it will always look and feel very different than a new build). Most of our European guests tend to appreciate this -- which is clearly reflected in our previous reviews.
Before we accepted your booking, we had a (Hidden by Airbnb) conversation in which I made sure to explain you, in detail, how the conditions of a Victorian flat differ from those of a new build in North America. In order to avoid wrong expectations, I explained you that this was a nice, and elegantly furbished Victorian flat in East London, but I also stressed that the conditions of this type of housing are very different from a hotel (or a new build house in the States). In this sense, I must say I'm very surprised about your review.
With regards to the cleaning fee, there was indeed a couple of guests staying at our place right after you. Last minute, they asked us if they could check-in on the very same day that you were leaving. We normally do clean exhaustively the place ourselves, or contract a cleaning service if we are away. But in this case, we made an exception --since they needed to move in urgently-- and offered them a significant discount, since it was impossible to clean the flat before their arrival. We had a good communication during your stay, so if you had mentioned that you found this to be unfair in any way, we could have just offered you a discount as well. However, I'd like to stress that you found the flat extremely clean at your arrival (in this sense, our exceptional arrangement with the next guest shouldn't have affected you in any way).