- 兩張 雙人床
- 全新 50寸 三星电視
Room facilities: private bathroom, two double bed, air con, Samsung 50" TV, free Wifi, safe box, washing machine, etc.
Zona para trabajar con notebooks
Ganchos para ropa
Reglas de la casa
La hora de llegada es a partir de las 14:00
Salida antes de las 12:00
Llegada con acceso libre con personal del edificio
DECEPTION! The room shown in the photo is not the room I was given. The beds I was provided were two twins...not as shown in the photos. The shower was disgusting....whomever stayed before us left lots of hair in and around the shower which was left there. There was milde…
Respuesta de Melody:
First of all, I would like to thanks Jill for the comments. However, I would like to clarify a few points: 1) The room that you stayed was a Twin double bed rooms, while the room your book is only one double bed, which means that we are actually free upgrade to you. If you look into my profile, you will see that I only have two room types, one is twin double bedroom with over 500 square feet which is our large deluxe room. The other type is one double bed, with 350 square feet. Which means that you stayed in our larger room rather than the room type should book. I think from over 99% guest opinion, this should be a compliment and treated as benefits rather than what you complain, that the room you stay is not what your book because we freely upgrade you! its just like you book an economy class air flight, the airlines turn out upgade you to First class, i think 100% passengers would feel so consent and think its totally a lucky day, rather than complaining its not the type of seat I booked! :) Secondly, you mentioned that "When I tried to reach the "landlord" (as suggested by Melody) at the desk outside the room to address the cleaning issues, she was nowhere to be found." Please read my email carefully, all my guests receive my emails would know that I told them please goto 4/F reception! and not the dest outside the room floor! That desk outside the room floor is just an open area for guests to take clean towels. IF you find to the right floor and right reception, i think you will see there is someone sitting there 24 hours a day! Thirdly, about the wifi, I am sorry that sometimes the wifi may be weaker but as we guided you, you can always call me from the phone inside your room. Its totally free of charge if you call me by that phone. But I never receive any message, any calls from you about the wifi. Fourthly, you mentioned "When I expressed my discontentedness with Melody she was unwilling to accommodate my wishes (I would pay for the one night I stayed and she would refund the two nights I wouldn't stay) and Melody simply responded that she had checked with her staff and that it was reported to her that the room was "made up" before we arrived. " I think this is not my standard different from you but its STANDARD's standard that it is not possible to refund when you already checked in. My cancellation policy stated clearly. Anyway, I will correct the points that about the wifi and the cleanliness. Thanks!
Julio de 2015
Melody provided very nice description and pictures ahead of time on how to find her place. These greatly helped us to find the apartment easily and to orient ourselves in the area. We were met by the housekeeper. Unfortunately the room wasn't ready when we got there in the late a…
The place is exactly what is in the pictures, bigger than normal hong kong budget rooms. it is near the train station and thus allowed us to tour hongkong easily. it is also very near to temple steet night market for night shopping. the staff cant speak english fluently but are v…
To be a credible landlord, to satisfy the needs of tenants. Build mutual trust. 成為一位有信譽的房東，去滿足租客的需要。互相建立信任。
Idiomas: English, 中文
Índice de respuesta: 94%
Tiempo de respuesta: en menos de una hora
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