PLEASE CONTACT TO GET DISCOUNTED PRICE (US$5/PAX/NIGHT)
Free breakfast, WiFi, towel, locker, Air conditioner
Buy 1 Beer Get 1 Free
Linens including pillow, bed sheets and blankets
Free luggage storage until 8 pm
No soap and shampoo
Apto para familias y niños
Reglas de la casa
La hora de llegada es a partir de las 12:00
Salida antes de las 11:00
The worst Airbnb experience I've ever had. The bed sheets were not clean (dirt and hair all over), floors were not swept, walls were dusty, bathroom was not clean. Upon telling the host this and requesting half off the room the next morning (I had arrived at 1am) she refused and was very rude. I decided to pay in full and leave on good terms. (I had to pay in cash since I upgraded to a single room instead of dorm) The owner then tried to charge me and even higher rate as she calculated the exchange on a calculator and would not consider my xe currency converter a legitimate source. I gave her the money as specified on xe currency and left. She was loud, angry, and very unfair towards me. Not a good host and had no concern for my comfort or cleanliness sleeping in a dirty bed. Do not trust this place. Too much money for what you get and the owners are very rude. I recommend Airbnb red flag them as they reflect poorly on the company.
Respuesta de Kelly:
In this case, I want to tell all of you about the truth. Meryl is so rude, impolite, and did not pay enough money. 1. Meryl booked 2 dorm beds for 1 night and paid USD 10 via Airbnb. Before check in, she changed her mind and would like to upgrade from dorm bed to private room (USD 17). She promised to pay the balance due (Usd 7) for upgrading to private room fee when check in. However, until the check out day, Meryl refused to pay usd 7. SHE THREAT US IF WE DO NOT GIVE HER A DISCOUNT HALF OF THE ROOM'S PRICE, SHE WOULD WRITE A BAD REVIEW. Meryl told us that the the room is dirty and someone pee on the bathroom before she check in. However, I myself is the one who clean that room while my staff had a day off for Lunar New Year Holiday. I cleaned that the private room carefully and locked the door so no one could get in the room before her check in time. She totally telling lie to ask for unreasonable discount for room price. 2. Meryl refused to show her passport when check in at my hostel. Her behavior put us in very bad situation because we could not submit customer information to the Vietnam Immigration Department as normal process. 3. Meryl said that our taxi airport service is really good. However, after we refused to give her discount, she suddenly yelling loudly in lobby of our hostel and complained about taxi service, room service. Camera record is a evidence to show her bad behavior. 4. Meryl used exchange rate on internet to pay her money, but she did not understand (even after we explained to her) that the exchanged rate in Vietnam in fact is higher than exchange rate on internet. Other guests know that and happy to pay, but Meryl was very angry and said bad words to us. We have servered thousands of customer and we always try our best to service customer. Of course, we could not avoid some mistakes/ problems. But in this case, what she really wants is just to require a discounted price for accommodationl, or she threats to write a bad review. So far, Meryl is the worst customer that we have ever served. You can check some of her bad reviews about other hosts.
Febrero de 2016
The hostal wasn't great. The room was next to a very loud street and the porch door would not close properly. No one in the dorm slept the day I was there. I tried earplugs and melatonin. The bed is comfortable, and the reception people are nice. The bathroom is one small bathroom for 8 people, and the shower is next to the toilet, without any space to shower. The breakfast was good. The downside was that they lock the main door so you can not leave early without disturbing the receptionist who sleeps on the floor. It was slightly uncomfortable. For that price there I found three hostals much better.
The people at the hostel were very nice and friendly. The room and the bunk beds were very clean and neat. Unfortunately, I found the bathroom facilities to be very small, uncomfortable, and dirty. I ended up leaving after one night, even though I had 3 nights reserved. The location is very good, but I wouldn't recommend staying here if you like having a clean restroom
the hosted very good :) reception friendly and nice :)
Respuesta de Kelly:
Hi Thao. Thank you for your amazing review. It’s great to know that our hostel service was suitable to your needs and you enjoyed comfort of our rooms and our staff are friendly and nice. I hope that if you will plan future trip to Hanoi you will choose our hostel again! Yours sincerely, Kelly Nguyen Director of Hanoi Youth Hostel
Mayo de 2015
Location is what this place has going for it. The bathroom was pretty bad, breakfast was not very good.
Respuesta de Kelly:
Dear Ashley Minaker, Thank you for completing your review. I have taken careful note of the areas where you mention that were not what you had expected and have already spoken with the relevant managers. Thanks so much for your lovely comments about our good location hostel. We very much hope that you will come back and see us on your next trip to Hanoi. Best regards, Kelly
Mayo de 2015