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Habitación privada en departamento

Apartment Violet Hvar center

Apartment Violet Hvar center

2 huéspedes
1 dormitorio
1 cama
1 baño
2 huéspedes
1 dormitorio
1 cama
1 baño

Apartment near the harbor for 2 person


Aire acondicionado
Ganchos para ropa
Elementos básicos
Televisión por cable

Lugares para dormir

Dormitorio 1
1 cama matrimonial

Reglas de la casa

No se admiten mascotas
No se admiten fiestas o eventos
La hora de llegada es a partir de las 14:00
Salida antes de las 10:00

1 evaluación

Perfil de usuario de Andrea
Septiembre de 2014
I have o specify that this apartment is managed by the real estate agency "Fontana", there is no chance to speak directly with the owner because she does not speak any english. Second, we were very surprised (negatively) when we entered the "house" because our apartment is insid…
Perfil de usuario de Milica
Respuesta de Milica:
Considering that Mr. Andrea has written a sequence of false facts, we are obliged to react answering both him and due to the next guests who will stay in our apartment. Andrea was a kind guest up to the moment he broke the glass on the balcony table, so all his review is filled with anger and negative emotions towards the people who were at his disposal the whole time of his stay in Hvar. He started his review with a sentence that he couldn't have a contact with the owner because of the language problem so he contacted the agency which rents the apartment in question. The reason why the agency Fontana cooperates is simply an easier check in ,registering the guests and directing them to the rented apartments. Therefore it is logical the guests contacted the experienced agency team available from 8:30 to 23:00 although they could have spoken directly to the owners who speak both English and Italian. We also can't understand the complaint for sharing the front door with the owners. The couple was aware of booking an apartment in a private house, not in a hotel with its reception office. We categorically reject their argument that the above description wasn't mentioned earlier. We invite them to read the text again in which it was written that the apartment was situated on the first floor in a private house. On the right side of the main entrance there are stairs leading directly up to the floor where the apartment in question is located and the guests are not connected with the owner's rooms . So their argument is really ridiculous because they had their own entrance to the first floor. If they had imagined something else might be regarded as their own problem and in that case nothing much can be done. After Mr Andrea had broken the glass we directed him to the agency which helps us running our apartments and because the agents working there speak Italian perfectly well to help us in similar (Website hidden by Airbnb) they were told about the amount of 100 Euros as a cost of the damage they had caused by breaking the glass surface of the balcony table. We took a picture of the broken table and sent it to the Airbnb asking them to confirm our cost. They suggested we should agree directly with the guests ourselves but in case we don't achieve a mutual agreement we should contact them again. The value for the damage estimated and officially sent to Airbnb was not accepted by Mr Andrea , so , he tried to replace the glass himself buying a new piece of the same dimensions from the local glazier. We don't know if the glazier understood Mr Andrea well,or at all, because the new glass was paid only appx. 13 Euro and wasn't of the quality (Website hidden by Airbnb) was not thick enough to be used for that kind of table. Therefore we had to complain about the lowest quality of the new glass.We expressed our strong dissatisfaction because that kind of glass was a bad surface for the table at the same time too dangerous for the next guests who were coming to stay in the apartment. Before his departure Mr Andrea came to the agency obviously too nervous to communicate normally. He started complaining and protesting and as a result we have a negative review. His only aim was to slander people working in the agency although they are very experienced and have been working with us for many years. At the same time he wanted to denigrate the apartment which surely didn't leave him indifferent. It is an apartment which has collected only positive expressions so far, except this only one negative review. The pictures themselves show its top quality not to mention the view and its perfect location. His inappropriate description of the landlady as one ''who did'n behave as a lady“ and who has threatened with the police and Airbnb leaves us with no comment. That argument is inpolite enough to say a lot about the author himself. Considering that Andrea and Carolina returned home safely, the threats were not well understood and the young gentleman magnified the whole thing too much. In the end, we must repeat again that Andrea and Carolina booked the apartment via Airbnb site accepting the conditions so they booked the apartment that they had chosen themselves . Finally Airbnb was asked to judge for itself about the matter, we were given their approval so we were correct about the payment for the damage (Website hidden by Airbnb) is not true that they were given the right as it was written. As far as their complaint about our ''not speaking other languages“ is concerned ,we must say that is a massive insult and a huge lie. We do understand and we are always trying to understand all our guests. We maybe speak and understand more foreign languages than Mr Andrea does. Regarding the equipment of the apartment we must say that there are detailed descriptions on the site advertising it. He should have noticed on time that this apartment was inconvenient for his vacation for some reasons . On the other hand, he could have asked all details about the apartment while on the chat. Then he could see if this apartment was convenient for him or not. Mr Andrea exaggerated too much with his lies trying to depict us in such a bad way that we are not able to recognize ourselves. We are known as people who are truly devoted to their job and clients. His review speaks more about himself than about us. Finally , we would like to forget this unpleasant episode as quickly as possible looking forward to meeting the next successful season as this year's one has been.
Septiembre de 2014

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Hospedado por Milica

CroaciaSe registró en Mayo de 2014
Perfil de usuario de Milica
27 evaluaciones
Hi! I am Milica, an open hearted lady in 60s. My big passion is drawing. I live in Hvar with my family all my life. My family has strong and long tradition of renting apartments and we enjoy the experience of meeting people from different countries. We are looking forward to …
Idiomas: English, Italiano
Índice de respuesta: 100%
Tiempo de respuesta: en el mismo día
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