Thanks Khun for staying with me, and for your private message saying that I was very helpful, glad that you felt my sincerity!
A bit puzzled why you rated towels as missing - I did provide a pair, and had asked several times during your stay that if there's anything else you require to please let me know. Your response each time was that everything was great - wish I had known you wanted more towels as I'd have been more than happy to provide those as I've done with other guests!
Also, I cleaned the apartment almost every day, including the toilet, so I'm again unsure as to why you stated that the cleanliness is only two stars, I find that quite shocking to be honest. The only room I didn't clean every day was your room and that's because you had the key to your room. Unlike hotels, the apartment doesn't actually have to be cleaned every day, only upon checkout, so I'm quite sad to be honest as I feel I've gone above and beyond what's required.
Thank you nevertheless for staying with me - all the best!