This guest stated their Airbnb messaging was not working properly, which meant we were unable to communicate and they couldn’t contact when they arrived. They mentioned having called my personal # on my profile and left a voicemail at the time of their arrival to try locating the apt unit, both of which were never received. They were outside for forty minutes speaking with an unknown neighbor from about 1-1:40 am asking for directions, per the guest, but- as they were told- not one vehicle or individual was seen outside that might’ve resembled them during or after this time period otherwise they would’ve been helped to the residence (host was available until around 3 am, at no point were they seen).
They were and are the only guests to have this major of an issue making it successfully to the location, and are certainly the first to not send a simple text message at either of my two listed numbers to inform they are nearby.
They threatened with leaving this review if they didn’t receive their refund, which they did not as this booking became a no show. Why would they be refunded for a no show arrival that blocks a host’s calendar, affecting their revenue, over matters the host does not control?
Please note how their review is entirely unrelated to the actual room itself.