Respuesta de Claudio:
I reply to your comment that it is a huge lie.
On July 28, I receive from you the following request:
We would like to come to your hotel between 23.08- 30.08. Do you have available to study? We are 4 adults and 2 children (4 years and 2 years) so we definitely need 2 rooms. On the site the apartment Appears available and it costs 668 dollars. So, can we make the booking?
On the same day I reply:
Yes I have one apartment and one studio for free The dates you ask.
You can make the booking here in Airbnb site and I will keep the studio for you.
Hope to hear from you soon and regards.
I inform you that in the Airbnb website there is no apartment that can accommodate 6 people and as a result, and that the studio does not accommodate more than 2 people.
My answer seems very clear and there is no reference to apartments for 6 or more beds.
Upon your arrival at the residence, which is also the pool is part of it and is communicating through the gardens, the distance is 50 meters, and is only handled by other members of my family who also have the hotel's adjoining property, there it was announced the placement of your rooms and you have seen both, the apartment and the studio.
It is very clear from the amount of your booking that you have paid only the rent of the apartment with 4 beds which is composed of a double bedroom, a living room with 2 single beds, kitchenette, bathroom and two verandas where a private use and that you would have to pay the difference amount for the rent of the studio.
The amount you pay is the total of 583 Euros that divided for 8 nights means 73 Euros per night for 4 people.
I sincerely believe that the price is right for the services we offer.
Obviously the amount for the studio to be paid would be lower (my uncle say to you the price) and there has also been announced.
The police arrived when you were already gone, it is made to explain what happened and has absolutely fit to do absolutely nothing.
You have also asked to also Airbnb a refund that was not accepted.
I'd be having to ask to pay due for the studio that has been empty for eight days.
We come now to odors and cleanliness of the apartments that are prepared on the day of your arrival, ventilated and controlled by my family members just before the arrival of customers.
As for our phone call I tried several times to explain to you that your reservation had been processed correctly but you could't clearly understand me, to close the communication was you and not me when I told that you had to pay for the studio.
The beach in front of the residence is not very big but it is clean and to reach the equipped sandy beach you have to do just 500 meters along the waterfront.
In short, we have no desire to ruin the holidays to anyone but we have not made any mistakes and that your behavior and review provided by you is only one way to discredit an activity family business that seeks to meet the needs of all its customers .