Hi, Terrie. We let you and your daughter check 20 minutes earlier even though you never communicated with us about your time of arrival or during the stay via Airbnb or in person. You also checked out 1 hour past the designated check-out time. When my daughter knocked several times because you didn’t leave until the check-out time, she heard you say “yes,” hence the reason she slightly opened the door to let you know that your time was up. She didn’t walk in or laughed at you. She had no reason to. Even after that, you still didn’t leave for another 30 minutes. During your stay, we asked you multiple times to let us know of any concerns, but you never did. We kindly let you stay for the extra hour which you didn’t appreciate, but requested a refund, calling me and my family names. Airbnb has taken action on this case and we officially filed a report regarding the case. Thank you.