Hello, I am sorry if you found my communication so "unreliable". 12-24 hours to get an answer for me it is not, but obviously everyone has his personal parameter and it is right. Angela, the persone you met on check-in day, is the made. We allowed you an early check-in and free luggage deposit, which was a favour. If you checked in at the indicated arrival time you would met me and probably would understood everything. Same thing happened at check-out time, you asked for a late check-out and we allowed it. You wrote me at 11pm: "I can leave the keys on the table at 7pm or leave keys and luggage at 11am at the reception, right?". I answered "right" on the next morning at 10am. You left bringing with you the keys and leaving the luggage inside the apartment, without actually checking-out at all...I honestly think you pretended a little too much from an AirBnB rent, since it is not a hotel with a 24 reception service for all your needs. We have all been very friendly allowing free deposit for both your arrival and departure day, but - I am sorry - I do not agree with your review, which is a little too polemical.
That said, thank you for having chosen our property and for all the nice words used to describe the apartment itself, which is the most important thing. My best regards, Michele