Hi Tara, thanks for your review.
Im not sure what you expected as the photos clearly show the size of the studio. The problems you mention included two only which were: not being able to get the plug out of the sink and the water not draining from the sink. I responded straight away and said there was a switch on the wall for the sink which churns up the waste. It shouldn't have been blocked in such a short amout of time. I went out of my way to make you feel at home, I bought tea and coffee, I printed out a map of where the bus stop was and also gave you a list of places to visit around Auckland. We were also not told of the damage which you left including broken glasses which we hoovered up from the fridge, stained tea towels, burnt kitchen gloves, plastic melted on the oven tray and a broken casserole dish. Although we received prompt payment for some of this, I feel your rating of 3 stars is a little unfair. I hope you enjoy the rest of your New Zealand trip. Many Thanks