First of all I apologize for your experience at my condo! The building as shown in the photo, is an older inner city building, occupied by tenants. The halls were painted a year ago but tenants do no respect what isn't theirs. This is the same kind of respect displayed by the muddy footprints I found all over the floor in the condo when you left! Some of the tenants living in the building do smoke and unfortunately the smell does waft into the halls. The condo itself is non smoking, very clean and well maintained. There is nothing in the listing suggesting the condo is large or has a tv, radio or deck of cards. Those are things you should inquire about if they are important to you when booking. In one of the closets in the bedroom, there is additional bedding and towels. I am not sure how you expected it to be "stocked" but there are dishes, pots and pans, cutlery, coffee and tea and 1.5 rolls of toilet paper (which is standard in a hotel). There should have been an extra roll of paper towels left, which has been addressed. I am very mindful of the cleanliness of the condo and every thing possible is done to ensure it does not smell like smoke. I am unsure of the problem with the futon. I communicated with you before your arrival and asked you to text me if you had any problems or questions. Had you done that we could have resolved the issue of the towels, dishes, paper towels and a deck of cards. Your comments have been taken seriously and I am actively trying to improve my condo.