Hi debby, thank you for staying in our place and I'm sorry for any inconvenience caused.
To answer your question, We did provide standard cutlery, placed on the shelf above water dispenser, knife tho, I place it separately, at the top shelf of the kitchen. Sometimes guest bring their children, so I need to put the sharp object hidden away, out of reach, to avoid any accident. I think it's quite common as like many hotel, they won't put any sharp object in room or in plain sight. Well it's my policy, for safety reason. You shouldn't hesitate to ask if you have question / needs when you stay with us. We will try our best to assist you.
As for leaking air conditioner, I also just find out after you checked out and I decide to stay there for the night.
The air conditioner seems fine, but the floor is quite drenched by water in the morning. Call the tech the next morning to check, and the tech mention that the leaking is because the temperature is too cold that its freeze the pipe. Strange, I'm not sure what is really happening, tho It's fixed now.
We always check the unit to be in good condition before handling it to the guess. If we have some unresolved problem, we always tell the guest beforehand, like don't open the sofa bed, it has issue. Therefore this Air Conditioner Problem I can guarantee is totally new, and terribly sorry that it happened during your stay.
Anyway thank you for staying with us