Hi Trevor, thank you for taking time to leave a positive review, it's highly appreciated! I'm so glad to know that you enjoyed your whole stay with us. For the check-in time, it's supposed to be our welcome ambassador to meet you but since he do a lot of check-ins from our other properties, it's our property manager Ileana who assisted your check-in. Most important, we do have people to always be there to give real-time assistance. For the pool issue, I was surprised as only brought this one after you check-out, wherein you could have escalate it right away to our property manager during your check-in or could have contacted me or Mark or Ileana during your stay. For the bed size, I need to verify on that to Ileana so that I can correct it to my listing. Overall, I sincerely thank you for being such a nice guest! Looking forward to welcome you again in any of our properties on your future travel.