With all due respect, I don't think you're equipped for Airbnb or any home sharing service. Everything is as advertised and your international call could not be answered nor would it have been helpful since I don't speak Spanish. Everything that is advertised is in the home, as all other guest confirm in their reviews. After helping direct you from a bus, then from manhattan, then you finally getting to the home five hours after your expected time, you then kept my co-host up all night with questions like how do I work the shower, I think we were more than accommodating. Every other guest brings their own toiletries because they know it is not a hotel room and it won't be provided. We never leave shampoo in the house. I don't know why you thought there would be any since it does not say there will be shampoo anywhere in the listing. Again, I think you are more suited for hotels and should probably close your account to avoid any further confusion with future hosts. We're glad you got home safely.
P.S. We would have been more than happy to great you personally had you shown up at a reasonable time. You finally arrived after 11pm and seemed unwilling to figure anything out on your own. There are two printed out instructions in the home that explain where everything is, all you had to do was read them.