In relation to the issues that you comment. First of all I received your reservation at the last minute of the day and outside the reception hours of the establishment. Due to my location I had coverage problems but I answered as fast as possible. The truth is, the first guest who says he has problems to get to the establishment because I sent you the location by (Hidden by Airbnb) . The streets are winding and narrow because the apartment is in the center of the city, a map with the nearest parking areas was also sent to him before the arrival. I am sorry that you did not discover how to appreciate the charm of the apartment that resides not in its decoration. This apartment is located less than 100 meters from the cathedral and the main streets of the city. Less than 500 meters from it is the largest gastronomic, cultural and tourist offer in the city. Regarding the cups I have to tell you that it is a Spanish custom to serve it in a glass and that it does not break due to the heat, they are prepared for it. However, we already have cups to drink coffee from this Monday. Normally I show the apartment but after more than half an hour late arrived by car, I wanted to accompany you to the parking but you had the back seat occupied. The most unfortunate of all is that you say that we are an establishment that we look for money, obviously, like any business but we always treat our clients as best we can. I offered all the directions to the accommodation and a map for the parking before your arrival, I was walking around the city looking for your vehicle and you while you were not arriving in the middle of the night. Honestly, that is what a person who is very involved in their work does. I regret your experience as I also regret the holes left on the roof of my establishment.