I think you had a good time in my beautiful house however I am sorry you feel not totally satisfied. I am surprised these issues were never brought up when we communicated on everything during your stay. My opinion is these issues brought up is because I rejected partial refund. I never had any complaints previously on cleaning, especially on floor. Obviously if you walked bare foot everywhere including decks around the house, feet will get dirty. Regarding basement musty odor it is very humid this summer and guests left window closed. Regarding AC I have 24,0000 BTU wall unit in living dining area and 5 portable very high end quiet units in every single room, there is no central AC in house, nothing is broken. The house is in a mountain climate (generally cooler). In the past years no AC was needed but AC's had worked perfectly for the whole summer, no one has complained and we fully booked every weekend. My price for your group of 9 people is very reasonable, I can't let people stay for free! I am sorry you felt this way but this comment is not fair for any hosts because we have cost to cover for huge house like this.